Terms and Conditions
1. Agreement
By booking a tour with ROVERS, you agree to be bound by the following terms and conditions. Please read them carefully before booking your tour.
2. Booking and Payment
2.1 Booking Confirmation: A booking is confirmed when we receive full payment for the tour. You will receive a confirmation email with details of your booking.
2.2 Payment Methods: We accept payments via credit/debit cards. All payments must be made in the currency specified at the time of booking.
2.3 Prices: All prices are per person unless otherwise stated. Prices include all activity tickets for venues listed in the tour description unless explicitly stated otherwise.
2.4 Changes and Corrections: We reserve the right to correct errors in advertised prices or to make minor adjustments to the tour itinerary, as necessary.
3. Cancellation and Refund Policy
3.1 Cancellation by You:
- 7 days before the tour: You will receive a full refund of the tour price.
- 6 to 3 days before the tour: A 50% refund of the tour price will be provided.
- 3 days of the tour date: No refund will be issued.
- No-shows: No refund will be given.
Please note that refunds do not apply to the cost of tickets purchased in advance for specific tours. The same conditions apply for cancellations due to strikes or social movements at these locations.
3.2 Cancellation by Us: We reserve the right to cancel a tour due to unforeseen circumstances, including but not limited to extreme weather, natural disasters, or insufficient bookings. In such cases, you will receive a full refund or the option to reschedule.
3.3 Refund Processing: Refunds will be processed within 14 business days. The refund will be issued using the original payment method.
Please note that a 4% booking fee is deducted from any refund amounts.
4. Changes to the Tour
4.1 Reschedule by You:
- 7 days or more before the tour: No fee for rescheduling.
- 6 to 3 days before the tour: A rescheduling fee of 100 euros per tour will apply.
- 3 to 1 day before the tour: A rescheduling fee of 200 euros per tour will apply.
- On the day of the tour: The full cost of the tour will be charged as the new fee.
If the tour is interrupted at the client’s request during its course, no refunds will be provided.
4.2 Changes by Us: We reserve the right to make minor changes. Significant changes will be communicated to you as soon as possible.
5. Health and Fitness
5.1 Medical Conditions: You must inform us of any medical conditions, disabilities, or specific needs at the time of booking. We will do our best to accommodate your needs but cannot guarantee that all facilities or services will be available.
6. Liability
6.1 Responsibility: We are responsible for providing the services as described in our tour descriptions. However, we are not liable for any services provided by third parties.
6.2 Exclusions: We are not liable for any injuries, damages, or losses sustained during the tour due to your negligence or other factors beyond our control.
6.3 Indemnification: You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your participation in the tour, except in cases of gross negligence or willful misconduct by us.
7. Photography and Media
7.1 Use of Images: We may take photographs or videos during the tour for promotional purposes. By participating in the tour, you grant us the right to use such media for marketing without compensation.
7.2 Personal Photography: You are welcome to take photos during the tour, but please respect the privacy of others and any restrictions at museums or other sites.
8. Privacy
We are committed to protecting your privacy. Your personal information will only be used for booking purposes and will not be shared with third parties, except as required by law.
9. Force Majeure
We are not liable for any failure to perform or delay in the performance of our obligations under these terms due to events beyond our reasonable control, including but not limited to war, natural disasters, pandemics, or strikes.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of France. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in France.
11. Amendments
We reserve the right to amend these terms and conditions at any time. Any changes will be communicated to you and will apply to all bookings made after the date of the amendment.
12. Contact Information
For any inquiries or concerns regarding these terms and conditions, please contact us at:
ROVERS
Please ensure you read and understand these terms and conditions before booking your tour. If you have any questions, don’t hesitate to contact us.
